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Return Policy

We accept returns only for orders placed through ODENPAKSITAN.COM. Unfortunately, returns for purchases made through other online stores or retail outlets in Pakistan are not eligible.

Return Eligibility

Customers may return their order at the time of delivery if they receive a damaged, incorrect, or defective product.

  • Damaged Products
    Items found to be damaged at the time of delivery.

  • Incorrect Orders
    If the item delivered does not match the order, such as the model, color, or size being different from what was specified in the order summary, or if there are missing parts or accessories inside the packaging.

  • Defective Products
    If the product does not function as described by the manufacturer.

How to Process a Return

Returns are only accepted for orders placed through ODENPAKISTAN.COM. You can initiate the process by contacting us at 0317-888-1155 or via email at customercare@odenpakistan.com. Please provide the following details:

  • Product model
  • Serial number
  • Order number
  • Condition of the product

All products must be inspected at the time of delivery. If any unit is damaged, it must be returned to the courier immediately. Do not accept the product if it is damaged. By signing the delivery receipt, the customer acknowledges that the product has been received in new and excellent condition.

Return Conditions

  • Proof of purchase (order invoice and receipt) is required.
  • Items must be returned in the original packaging or suitably packed to prevent damage during return shipping.
  • Returns must be initiated within three days of delivery for damaged products.
  • Customers will bear the delivery cost for returning items.

If the returned product meets the above conditions, we will offer a refund through the original payment method or replace the item with a new one. In cases where the return is deemed invalid, we will notify you, and return shipping charges may apply. We reserve the right to reject any returns, exchanges, or refunds if they do not meet our criteria.

Warranty Exclusions

The warranty does not cover panel breakage, electrical sparks, or burn damage.